If you're not sure your order went through: 


First, check the email address used to purchase (including the spam/promotions folder) for your order confirmation email.


Next, if you can't find it please contact our support by starting a ticket above or calling our customer service. M-F 6 a.m. to 5 p.m. PST or S-Sun. 7 a.m.- 4 p.m.